The Aneliz Delivery Experience
From our hands to your home, we make every Aneliz order simple, secure, and carefully handled from delivery to returns.
1. Where We Ship
We ship to addresses in the contiguous United States (the 48 continental states and Washington, D.C.). We
do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
For special requests, please contact us.
2. Processing Time
In-stock orders are packed and shipped within 2–5 business days after payment is confirmed (Monday to
Friday, excluding U.S. federal holidays). During launches, holidays, promotions, or severe weather,
processing may take longer, and we will post the updated time on the Site. You will receive a tracking
number by email when your order ships.
If we cannot ship within the time stated, we will email you before that time with a new estimated date and
the option to cancel for a full, prompt refund. If you do not agree to the delay, we will refund you.
3. Shipping Rates
• Free standard shipping on retail orders of $99 or more (after discounts, before taxes) delivered to
the contiguous United States. Expedited shipping and wholesale orders are not included. We may
change this offer for future orders.
• Orders under $99 and expedited shipping: shipping and handling charges are calculated at checkout
based on destination, weight, box size, and carrier service, and include the cost of our protective
packaging. The total is always shown before you pay.
• Free local pickup in the Darby / Upper Darby area: choose "Local Pickup" at checkout. We will email
you the pickup location and available times when your order is ready, usually within 2–5 business
days. Please pick up your order within 7 days; after that, contact us to arrange a new time.
4. Carriers, Tracking, and Delivery Estimates
We ship with USPS, UPS, or another reliable carrier. Delivery dates are carrier estimates and are not
guaranteed unless the selected carrier service guarantees them.
5. Chocolate and Warm Weather
Chocolate is sensitive to heat. In warm months or when temperatures on the route are high, we may ship
chocolate early in the week, add insulated packaging or cold packs, or recommend expedited shipping.
Please bring packages inside promptly. We are not responsible for chocolate that melts after delivery
because a package was left in the heat.
6. Address Accuracy
Please check your address before paying and contact us immediately if you notice an error; we cannot
guarantee changes once packing has begun. If a package is returned to us because the address was
incorrect or incomplete, or it was refused or unclaimed, we will contact you and can reship it once the new
shipping cost is paid. Returned food products cannot be resold.
7. Lost, Damaged, or Missing Packages
• Damaged in transit: follow our Return, Refund & Replacement Policy within 7 days of delivery.
Photograph the outer box, shipping label, and product before throwing anything away.
ANELIZ — Website Legal & Commerce Pack | Page 12• Lost in transit: if tracking has not updated for 7 business days, contact us. We will open a claim with
the carrier and send a replacement or refund once the loss is confirmed.
• Marked delivered but not received: check with neighbors and your mailroom and allow 48 hours, as
carriers sometimes scan early. Then contact us and we will help with a carrier claim and review a
replacement or refund.
8. Contact
Questions about a delivery? Email info@anelizshop.com or call (484) 301-2916 with your order number.
The Aneliz Delivery Experience
Every ANELIZ product is prepared with care, from the mountains of Haiti to Pennsylvania. Because we sell food and beverages, freshness and food safety come first. If something is not right with your order, we will make it right.
1. Food and Beverage Products Are Final Sale
Coffee (whole bean or ground), cacao, chocolate, teas, and infusions cannot be returned once shipped,opened or unopened, and we do not refund for change of mind, flavor preference, or an item ordered by mistake. Returned food cannot be restocked or resold.
2. When We Replace or Refund
We will send a replacement or a full refund, your choice, if:
• the order arrived damaged, leaking, or with a broken seal;
• you received the wrong product, the wrong grind, or an item is missing;
• the product is defective, contaminated, past its best-by date on arrival, or materially different from
its description;
• we could not ship your order, or the law otherwise requires a refund.
3. How to Report a Problem
Email info@anelizshop.com within 7 days of delivery with your name, order number, a short description, and clear photos of the product, label, shipping box, and shipping label. Please do not mail food back unless we ask. We will reply within 2 business days. Reporting quickly helps us file carrier claims; it does not remove any rights you have by law. Not sure you like the taste? Contact us before giving up on a coffee. Grind size, water temperature, and brewing method change the cup a lot, and we are happy to help.
4. Digital Products
Digital products are final sale once the download link has been accessed. If the file is corrupted or will not open, we will send a working copy or, if we cannot, refund you.
5. Cancellations Before Shipment
Email us as soon as possible to cancel. If the order has not yet been packed, we will cancel it and refund you in full. Once an order has shipped, it cannot be cancelled.
6. Refunds
Approved refunds are issued to your original payment method within 5 business days of approval; your bank may take another 5–10 business days to post the credit. Store credit is offered only if you prefer it. Original shipping charges are refunded when the refund is due to our error, damage in transit, or our failure to ship.
7. Contact
Aneliz Ltd. Liability Co., doing business as ANELIZ · info@anelizshop.com · (484) 301-2916 · 6505 Market
St, #7562, Upper Darby, PA 19082, USA · www.anelizshop.com