We want you to be fully satisfied with your purchase from ANELIZ. This policy explains how returns, exchanges, and refunds are handled.

1. Return Window

You have 7 days from the date you receive your order to request a return or exchange.

2. Eligibility Requirements

To qualify for a return, items must be:

  • Unused and unopened
  • In their original packaging
  • In the same condition as received
  • Complete with all labels and accessories

For hygiene and safety reasons, opened or consumed products cannot be returned.

3. Non Refundable Items

The following items cannot be refunded:

  • Products that have been opened or damaged after delivery
  • Sale items, promotions, or discounted items
  • Orders outside the 7 day return period

4. How to Initiate a Return

To begin a return request, please contact us:

  • Email: info@anelizshop.com
  • Phone: (484) 301 2916

Include your name, order number, and a brief explanation of the reason for the return. We will send you detailed instructions.

5. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part, such as:

  • Wrong item sent
  • Damaged item upon arrival

Original shipping fees are non refundable.

6. Inspection and Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or denial of your refund.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time may vary depending on your bank or payment provider

7. Exchanges

We accept exchanges for the same product or another item of equal value, subject to availability.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include a photo of the item. We will send a replacement or issue a refund.

9. Contact Information

If you have any questions about this Refund and Returns Policy, you may reach us at:

  • Email: info@anelizshop.com
  • Phone: (484) 301 2916
  • Address: 6505 Market St, #7562, Upper Darby, PA 19082, USA